Privacy Policy

1. Introduction & Overview

Welcome to Avano Parfums Pakistan (accessible at avanoparfums.com). We are dedicated to respecting and safeguarding the personal privacy of our patrons and online visitors. This Privacy Policy details how we collect, utilize, process, store, and protect your information when you browse our boutique, interact with our Scent Matcher Quiz, or place an order for our 35% Pure Extrait de Parfum creations.

By accessing or using our services, you acknowledge and agree to the practices outlined in this policy. If you have any inquiries regarding data protection, you may reach our executive team at [email protected].

2. Information We Collect

We only collect personal information necessary to fulfill your orders, provide customer care, and optimize your boutique shopping experience:

• Order & Delivery Details: Full name, shipping destination address, city, postal code, contact phone/WhatsApp number, and email address.
• Account Information: Encrypted password, saved addresses, order history, and scent preferences if you register a VIP customer profile.
• Technical & Browsing Telemetry: IP address, device type, browser specifications, referrer URLs, and browsing interaction metrics collected via cookies.
• Attribution & Campaign Data: Marketing attribution parameters (such as UTM tags, Facebook click IDs, TikTok click IDs, or Google Ads click IDs) to determine which advertising campaigns led to order placement.

3. How We Use Your Information

Your data is processed strictly for legitimate commercial purposes, including:

• Fulfilling, packaging, and dispatching your fragrance orders with Cash on Delivery (COD) via our courier partners (Trax Express, TCS).
• Sending transactional notifications, courier tracking numbers, and SMS/WhatsApp dispatch alerts.
• Managing customer support requests and processing our 14-Day Free Tester Guarantee returns or exchanges.
• Optimizing our website speed, user interface, and fragrance inventory based on anonymous regional demand.
• Sending VIP Vault newsletter announcements and private batch access (only if you have explicitly opted in, with one-click unsubscribe available at all times).

4. Payment & Financial Data Security

We prioritize financial security:

• Cash on Delivery (COD): You pay physically in Pakistani Rupees (PKR) directly to the authorized courier upon receiving and verifying your shipment.
• Digital Payments: Direct bank transfers, Safepay, JazzCash, or EasyPaisa transactions are processed via secure end-to-end encrypted gateways. Avano Parfums never stores or has access to your raw credit/debit card numbers, PINs, or bank passwords.

5. Cookies & Advertising Pixels

Our website utilizes standard session cookies and third-party advertising pixels (including Meta Pixel, TikTok Pixel, Google Analytics 4, and Google Tag Manager) to understand customer navigation and present relevant advertisements.

These cookies do not hold personally identifiable sensitive records. You can modify your browser settings to refuse or delete cookies at any time; however, some shopping bag synchronization features may require essential session cookies.

6. Data Sharing with Third Parties

We do not sell, rent, or trade your personal information to third parties. We only share strictly required shipping information with authorized logistics providers (e.g. TCS Express, Trax Logistics) solely to deliver your package to your doorstep.

7. Your Rights & Contact Information

You retain full rights to request a copy of your personal data, request corrections to your delivery address, or request account deletion.